General Terms and Conditions

GENERAL TERMS AND CONDITIONS

“Apartmani Michelle Croatia”

TUMA d.o.o., with its registered office at Nedešćina 137, Nedešćina, Croatia, OIB: 99306151775, represented by Michaela Tůmová, Managing Director and owner (the “Operator”), operates the “Apartmani Michelle Croatia” accommodation facility located at Diminići 40e, 52222 Sveti Lovreč Labinski, Croatia (“Apartmani Michelle Croatia”).

Contact details for Apartmani Michelle Croatia:

postal address: Nedešćina 137, Nedešćina, Croatia,

mobile telephone: +420 775 228 922,

email addresses: tumovami.croatia@gmail.com, tumastanislav.loc@gmail.com.

These General Terms and Conditions (the “GTC”) govern contractual relationships between the Operator, as a provider of short-term accommodation, and customers interested in short-term accommodation and any related ancillary services at Apartmani Michelle Croatia agreed between the Operator and the customer. They also govern the accommodation-related rights and obligations of the contracting parties.

Under the accommodation contract, the Operator undertakes to provide the customer, for the purpose of short-term accommodation and for an agreed period, with accommodation premises (an apartment), including its fixtures and appurtenances, and the associated common areas. In return, the customer undertakes to pay the Operator the agreed price for the short-term accommodation provided.

The accommodation premises (apartment) may be taken over on the first day of the stay between 16:00 and 20:00. The accommodation premises (apartment) must be returned to the Operator no later than 10:00 on the final day of the stay.

In addition to these GTC, the House Rules form an integral part of the accommodation contract. The customer accepts the House Rules without reservation and undertakes to comply with them. The House Rules are available in every apartment intended for customer accommodation, and the customer is required to familiarise themselves with them immediately after the stay begins.

Only natural persons over 18 years of age may be customers.

Natural persons under 18 years of age may stay at Apartmani Michelle Croatia and use its accommodation services and any other agreed services only when accompanied by a natural person over 18 years of age.

Accommodation at Apartmani Michelle Croatia may be booked in any of the following ways:

through the booking system at www.diminici-apartmany.cz, or

by telephone at +420 775 228 922, or

by email at tumovami.croatia@gmail.com or tumastanislav.loc@gmail.com.

When making a booking, the customer must provide at least the following information:

the customer’s first name and surname,

the customer’s date of birth,

the dates of the stay,

the customer’s contact details, namely their email address, home address and telephone number,

the total number of guests, together with their basic identification details (first name, surname, date of birth and home address),

and any other special requests not included in the Operator’s offer.

The contractual relationship, i.e. the accommodation contract, between the Operator and the customer is formed when the Operator confirms the accommodation order. A booking confirmed by the Operator is therefore binding.

Once the Operator has confirmed the booking, the customer must pay the Operator an accommodation deposit equal to 50% of the total accommodation price.

The customer undertakes to pay the deposit upon the Operator’s request. The request will be sent to the email address supplied by the customer when making the booking or used by the customer to make the booking. Where the customer books by mobile telephone, the request may instead be sent by SMS, WhatsApp or a similar platform.

The deposit must be paid exclusively by bank transfer to the Operator’s bank account, the details of which will be provided in the payment request. The Operator will also provide any other information necessary to make the payment correctly, such as a variable symbol, specific symbol or other payment reference.

The customer must pay the deposit no later than 7 calendar days after the Operator sends the payment request by one of the methods set out in paragraph 5 of this Article of the GTC.

By paying the deposit, the customer confirms that they have read and understood these GTC and, in particular, that they have reviewed the price list published on the Apartmani Michelle Croatia website at www.diminici-apartmany.cz, the cancellation terms and the payment terms, and that they agree to all of the above.

If the customer fails to pay the accommodation deposit properly and on time, the accommodation contract and therefore the customer’s booking will terminate.

The balance of the accommodation price is payable on the basis of a tax document issued by the Operator no later than 14 days before the agreed first day of the stay. The customer must pay the balance by bank transfer to the Operator’s bank account specified in the relevant tax document. Payment is deemed to have been made on the date on which the relevant amount is credited to the Operator’s bank account.

The customer may cancel an existing booking and terminate the accommodation contract with the Operator at any time before the agreed first day of the stay at Apartmani Michelle Croatia.

A booking may be cancelled in any of the following ways:

through the booking system at www.diminici-apartmany.cz, or

by telephone at +420 775 228 922, or

by email at tumovami.croatia@gmail.com or tumastanislav.loc@gmail.com.

If the customer cancels the booking, the customer must pay the Operator a cancellation fee determined by the time at which the booking was cancelled, as follows:

50% of the agreed total accommodation price if the booking is cancelled 30 or fewer calendar days, but more than 15 calendar days, before the agreed first day of the stay; or

100% of the agreed total accommodation price if the booking is cancelled 15 or fewer calendar days before the agreed first day of the stay.

No cancellation fee will be charged if the customer cancels the booking 31 or more calendar days before the agreed first day of the stay.

Any portion of the accommodation price already paid by the customer (the deposit) will be applied towards the cancellation fee. If the cancellation fee exceeds the amount paid by the customer before cancellation, the customer must pay the Operator the difference between the cancellation fee and the portion of the accommodation price already paid.

Any outstanding cancellation fee is payable within 7 calendar days after the Operator’s request for payment is delivered.

Any overpayment of the cancellation fee will be refunded within 10 calendar days from the date on which the customer cancels the booking. The refund will be made using the same method and to the same bank account from which the customer paid the deposit or accommodation price to the Operator.

If the customer has not yet paid the deposit and/or accommodation price, the Operator may issue the customer with a tax document for payment of the cancellation fee.

If the stay ends early at the customer’s request or for reasons attributable to the customer after the agreed first day of the stay, the customer is not entitled to a refund of any part of the total accommodation price. The same applies if the customer fails to arrive on the agreed first day of the stay without first cancelling the booking in accordance with Article VI of these GTC.

In particular, the customer has the right:

to the proper provision of accommodation and any other agreed services,

to exercise their accommodation-related rights without disturbance,

to use the premises reserved for their accommodation and the common areas of Apartmani Michelle Croatia,

and to terminate the contract at any time before the stay begins in accordance with Article VI of these GTC.

In particular, the customer is required:

to comply with these GTC and the House Rules for the accommodation premises (apartment),

to refrain from any conduct that could damage or destroy the accommodation premises (apartment), their fixtures or appurtenances, or the common areas of Apartmani Michelle Croatia, and to keep them clean and in working order,

to refrain from making any changes or alterations to the accommodation premises (apartment), including attaching or installing any objects on or into its walls,

to behave in the accommodation premises (apartment) and common areas of Apartmani Michelle Croatia in a manner that does not disturb other customers or otherwise restrict their use of the property,

to provide the Operator with all cooperation necessary to arrange and provide the accommodation properly, in particular by providing all information requested by the Operator truthfully and completely and reporting any change to that information,

and, when terminating the accommodation contract, to pay the Operator the cancellation fee in accordance with Article VI of these GTC.

The customer may not permit a third party to use all or part of the accommodation premises (apartment), nor allow a third party to use the accommodation premises together with the customer, except for third parties expressly named in the booking. If this provision is breached, the Operator may terminate the accommodation contract with immediate effect, i.e. without a notice period.

Dogs and other pets are permitted only by prior agreement with the Operator.

In particular, the Operator is required:

to ensure the proper provision of accommodation and any other agreed services to the customer,

to ensure that the customer can exercise their accommodation-related rights without disturbance.

During the stay, i.e. before the agreed final day of the stay, the Operator may remove the customer from the accommodation premises (apartment) and terminate the customer’s stay with immediate effect and without a notice period if, despite a warning, the customer seriously breaches their obligations under these GTC or acts contrary to accepted standards of conduct. In such a case, the customer is not entitled to a refund of the accommodation price or any part of it.

The Operator is not liable for damage to, loss or theft of the customer’s property, particularly where the customer leaves such items unsecured or freely accessible in the accommodation premises (apartment) or its common areas.

These General Terms and Conditions take effect on 15 September 2026.

The Operator may amend these General Terms and Conditions unilaterally without prior notice.

In Sveti Lovreč Labinski on 15 September 2026

TUMA d.o.o.

represented by Michaela Tůmová

Managing Director and owner